Complaints: Report illegal content or appeal Hopp decisions

Vous pouvez soumettre une réclamation pour :

1. Signaler des problèmes techniques ou de conformité liés à votre compte ;

2. Signaler un contenu ou une activité illégale ; ou

3. Appeal to review a decision:

affecting your account, such as suspension or termination of your account or monetary payments to you, or
made in relation to illegal content.

Before submitting a complaint, please read our complaint-handling guidelines clarifying how complaints are dealt with. For general feedback or topics not listed above, please review our Support Portal or contact our Support Team through the app.

In order to make it easy for the complainant we have created a form you can find below, so that nothing important gets lost. Please submit your complaint by filling in the mandatory fields below. All data and documents you submit via this form will be processed in accordance with the privacy notices made available on our website.

Platform*

Please select the platform which you are referring to.

Nom

E-mail

If applicable you should use the same email address associated with your access to the Hopp Platform.

Description0/255

Please describe in detail the circumstances that prompted you to submit a complaint. Don’t forget to indicate all the relevant dates and actions you have undertaken before submitting the complaint.

Pays

Please select a country the notice/complaint is related to.

Pièces justificatives

Déposez les fichiers ici pour les téléchargerou choisissez à partir de votre appareil

You may add photos or documents in support of your notice/complaint

En soumettant cette réclamation, je confirme que les renseignements et les allégations contenus dans la réclamation sont exacts et complets à ma connaissance. Je reconnais que la soumission répétitive de réclamations manifestement infondées, peut entraîner la suspension du traitement de mes réclamations.