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How to Handle Scheduled Rides

Scheduled rides is a premium service for riders that can help you increase your earnings. You will be able to accept rides from Riders that request to schedule a ride up to 7 days in advance. For tips on navigating and using the feature, check the relevant section below:

 

How to accept a Scheduled Ride

Before going online, tap on the New Scheduled Rides requests banner on the home screen.
Alternatively, you can tap on the menu icon (3 horizontal lines), then Scheduled requests.
Scroll to find the suitable request(s) and tap Accept.
Your scheduled ride(s) will now be listed under the menu icon (3 horizontal lines) > Scheduled requests > Accepted.

You will see the fixed price, time and required time to go online on the specific Accepted trip.

How to Complete a Scheduled Ride

You must be online by the set time specified on the Accepted trip to verify that you are ready to fulfill the scheduled request. Otherwise, the ride will be allocated to another available driver. It is suggested that you are online at least 45 minutes before the scheduled or more based on your distance to the pickup location. 

From this point forward, you are only offered new requests that won’t overlap with your scheduled ride and remain in its vicinity.

Be mindful of your proximity to the requested pick-up location so you know when to start moving toward it. Tap on Start driving on the home screen when you’re ready to start heading there.
Tap on Arriving when you’re at the pickup point.

Once you have arrived, the rider will have 5 minutes to show after the scheduled start of the ride.

Note: The scheduled wait time of 5 minutes will be counted only from the scheduled start of the ride. In case you arrive earlier, the extra time spent waiting is not compensated.
Tap on Start the trip only after the rider has entered the vehicle.

How to Cancel a Scheduled Ride

If you need to cancel before driving to pickup:
  • Find the relevant order in your Accepted orders view and tap Cancel
If you need to cancel after driving to pickup is scheduled:
  • Tap on Start driving and then tap on Cancel
If the rider does not arrive after arriving at their pickup location:
 
  • Wait at the requested pickup point until 5 minutes have passed from the scheduled start
  • Tap Cancel and the cancellation fee will be applied automatically

Note: If the rider cancels less than one hour prior to scheduled pickup, the cancellation fee will automatically applied and added to your earnings.

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