General Campaign Terms - HOPP Canada

General Campaign Terms: Drivers

These are the general terms and conditions that apply to all promotional campaigns or offers run by HOPP for the benefit of Drivers. Please take time to read them before enrolling as they will govern things like:

How You will qualify for a promotional campaign/offer.
How HOPP will make any associated benefits available to You.
How HOPP can discontinue or cancel promotional campaigns/offers.
When HOPP can refuse to make promotional campaign/offer benefits available to You.

Unless stated otherwise, all capitalized terms have the same meaning as the Driver Terms and Conditions.

1. When will these General Campaign Terms apply?

These terms apply every time You enrol in a promotional offer or campaign made available by HOPP.
These terms may be notified to You via email, via the HOPP App, or by another way HOPP deems appropriate, together with any specific promotional campaign/offer conditions.
For You to qualify for a promotional campaign/offer, You must meet all specific conditions attached to a particular campaign/offer and comply with both these General Campaign Terms as well as all applicable Driver Terms and Conditions.

2. How can HOPP suspend or discontinue any promotions campaign/offer?

HOPP may suspend any promotional campaign/offer until further notice or discontinue it at any time as long as the below conditions are met:

You have not yet satisfied all the specific conditions attached to a particular promotional campaign/offer benefit.
Suspension or discontinuation of a promotional campaign/offer has been notified to You via email, inside HOPP’s App, or any other way HOPP deems appropriate.

3. Fraud and other irregularities

HOPP may suspend making any benefits associated with promotional campaigns/offers available to You pending investigation into potentially fraudulent activity or irregularities.
HOPP may immediately and without notice suspend the entire promotional campaign/offer or exclude You from it if any potentially fraudulent activity or other irregularities are identified.
Fraudulent activity: Any attempts to defraud the HOPP Platform, other HOPP Platform users, or any third parties (e.g., payment service providers, payment card issuers, etc.). This may include the generation of fake journeys, unauthorized usage of a payment instrument, pre-arranged journeys, price manipulations, etc.
Irregularities: Any abnormal interactions with the HOPP Platform. Among other things, this includes self-orders, multiple successive journeys with the same passenger (device or payment instruments), excessive use of promo codes, unusual journeys (e.g., excessive journeys that start from the same location or excessive journeys that are abnormally long or short in distance or time), and abnormal levels of journeys with payment issues (chargebacks, payment instrument failures, etc.).

4. Promotional campaign/offer benefits

HOPP will normally make promotional campaign/offer benefits available to You in the form of HOPP Fee discounts unless specific promotional campaign/offer terms identify otherwise.
In the case of a HOPP Fee discount, it will be applied towards the next HOPP Fee payment for the applicable reference period immediately following either the end of the promotional campaign/offer term, your satisfaction of promotional campaign/offer conditions, or any other reference period identified in campaign/offer specific conditions.
You must have an active HOPP Driver Account with valid payment details to receive any HOPP promotional campaign/offer benefits.
All promotional campaign/offer benefits are only available once per Driver unless expressly specified otherwise in any specific conditions.

5. Changes to these General Campaign Terms

At any time without prior notice, HOPP may amend these General Campaign Terms.
Any such General Campaign Term changes will immediately apply to any promotional campaigns/offers You enrol in.
Any such General Campaign Term changes will not apply to any ongoing promotional campaigns/offers You have already been enrolled in at the time of such change.

6. Other important terms and conditions

All other aspects of our relationship stemming from HOPP’s promotional campaigns/offers shall be governed by the applicable Driver Terms and Conditions.
In case of an inconsistency between Driver Terms and Conditions and these General Campaign Terms, these terms shall prevail.
In case of inconsistency between these General Campaign Terms and specific promotional campaign/offer terms and conditions, the latter shall prevail.