HOPP BALANCE TERMS AND CONDITIONS

HOPP BALANCE TERMS AND CONDITIONS

Effective as of 29 July 2025 These terms and conditions (the „Terms“) govern your use of the Hopp Balance feature in the Hopp App. These Terms are applicable whenever you use the Hopp Balance feature in the Hopp App. In these Terms, „us“ or „we“ or “Hopp” refers to Bolt Services CA Inc., an Ontario corporation registered under the laws of Ontario, Canada with Ontario corporation number 1000767984, operating under the trading name HOPP, whose place of business is at 1050 King Street West, Unit 03A105, Toronto, Ontario, M6K 1E6, CA.

1. FUNCTIONALITIES AND AVAILABILITY 1.1. Hopp Balance is a feature in the Hopp App which has the following functionalities: 1.1.1. Hopp Balance displays the amounts you owe as a result of your use of the Hopp App or your purchase or use of the goods and services available on the Hopp App, including in case: (a) we have been unable to charge you for any goods or services you purchased using the Hopp App (because of a failed card payment, for example, including in case amount payable for the goods or services You purchased was not known at the time of making the purchase and the amounts available on Your payment card turn out to be insufficient); or (b) you have incurred any penalties or additional fees as a result of your use of the goods or services you purchased using the Hopp App (because you have damaged any of Hopp’s rental vehicles, for example); (c) you have incurred any other payables in connection with your use of the Hopp App; 1.1.2. Hopp Balance displays amounts which you can use for purchases of goods and services available on the Hopp App in accordance with Section 4 – where such amounts may be available to you because: (a) you have withdrawn from the purchase of any of the goods or services purchased using the Hopp App and the amounts you paid have been returned to you by way of making these amounts available to you on Hopp Balance; (b) you have had a negative experience using the Hopp App and these amounts have been made available to you as compensation thereof; (c) these amounts have been made available to you as part of a promotional campaign or otherwise just because we wanted to; (d) you have used the Top-Up Function described in Section 2; 1.1.3. Hopp Balance can be used to pay for the purchase of selected goods and services available on the Hopp App as further described in Section 4. 1.2. Depending on which country you are using Hopp Balance from: 1.2.1. Hopp Balance may be available to you with all of the functionalities listed in Section 1.1, including the Top-Up Function; 1.2.2. Hopp Balance may be available to you with all of the functionalities listed in Section 1.1, except the Top-Up Function; 1.2.3. Hopp Balance may not be available to you at all. 1.3. Any amounts available on your Hopp Balance can be used exclusively for purchases of goods and services available on the Hopp App in accordance with Section 4. 1.4. You do not have the right to claim that any funds available on your Hopp Balance, including the amounts which you have transferred to us using the Top-Up Function described in Section 2, would be returned to you, redeemed in cash or made available to you in any other way than for the purchase of goods and services available on the Hopp App in accordance with Section 4. 1.5. You do not have the right to claim that any funds available on your Hopp Balance, including the amounts which you have transferred to us using the Top-Up Function described in Section 2, would be transferred to a third party or otherwise made available to any third party in any other way than for the purchase of goods and services available on the Hopp App in accordance with Section 4. 1.6. Hopp is not a bank or other deposit-taking institution, and the amounts held in your Hopp Balance are not covered by any federal or provincial deposit insurance scheme. 1.7. In case you have any funds available on your Hopp Balance in any particular currency, then those funds might not be available on your Hopp Balance for use in another country, where such currency is not the official currency. 1.8. Hopp Balance cannot be used with Hopp Business. 1.9. Note that Hopp Balance is operated by Bolt Services CA Inc., but not all of the goods and services available on the Hopp App are operated by Bolt Services CA Inc. Bolt Services CA Inc. shall not be liable for any goods and services available on the Hopp App by virtue of these Terms.

2. TOP-UP FUNCTION 2.1. The “Top-Up Function” allows you to make a transfer of funds to us using any of the payment methods available on the Hopp App, where such funds are allocated: 2.1.1. firstly, to settle any debt you may have for any goods or services purchased using the Hopp App (as described in Section 1.1.1); and 2.1.2. secondly, to make amounts available to you for future purchases of goods and services available on the Hopp App (as described in Section 4). 2.2. You can use the Top-Up Function with any of the payment methods, which are available for the Top-Up Function in the Hopp App. 2.3. The payment methods, which are available for the Top-Up Function in the Hopp App may include all of the payment methods, which are usually available for purchases using the Hopp App or only some. 2.4. We reserve the right to add or remove payment methods, which are available for the Top-Up Function in the Hopp App at any time for no reason. 2.5. We may impose limits to the Top-Up Function, including limits in the form of: 2.5.1. a limit to the maximum amount which can be transferred to us using the Top-Up Function in one single transaction; 2.5.2. a limit to the maximum amount which can be transferred to us using the Top-Up Function during a particular period of time (for example, 12 months); 2.5.3. a limit to the maximum amount which can be accrued on Hopp Balance at any given time. 2.6. Whenever you are using the Top-Up Function, you are making a prepayment for future purchases of goods and services available on the Hopp App. 2.7. Amounts transferred to us using the Top-Up Function are not subject to any withdrawal rights, including any consumer withdrawal rights, such as those which may be applicable to online purchases of goods and services. The purchases you make using the amounts available on your Hopp Balance may be subject to withdrawal rights in accordance with the terms and conditions applicable to the sale of the relevant goods and services.

3. AUTOMATIC TOP-UP FUNCTION 3.1. The Hopp App may provide you the option to set up the Top-Up Function such that transfers of funds for the Top-Up Function are made automatically (the “Auto Top-Up Function”), including: 3.1.1. after certain periods of time (for example, once a month); or 3.1.2. each time the amounts available on your Hopp Balance fall under a certain minimum threshold. 3.2. Upon using the Auto Top-Up Function, you shall be responsible for making sure that: 3.2.1. the payment instrument you have chosen for the Auto Top-Up Function can be used for the Auto Top-Up Function (for example, the relevant payment card is not expired); 3.2.2. you cancel the Auto Top-Up Function in due time so as to avoid you transferring us more funds than you had intended (see Section 1.3).

4. USING HOPP BALANCE AS A PAYMENT METHOD 4.1. Provided that you have amounts available on your Hopp Balance, you can use Hopp Balance to pay for selected goods and services available on the Hopp App. 4.2. The goods and services, which can be used to pay for with Hopp Balance may include all of the goods and services available on the Hopp App or only some. 4.3. We reserve the right to add or remove goods and services that can be purchased with Hopp Balance at any time for any reason. 4.4. We may impose limits to using Hopp Balance, including limits in the form of: 4.4.1. the maximum amount which can be spent using Hopp Balance in one single transaction; 4.4.2. the maximum amount which can be spent using Hopp Balance during a certain period of time (for example, during one day or one month). 4.5. Whenever you are using Hopp Balance as a payment method, you are spending amounts which we have made available for you on the Hopp App or amounts which you have prepaid for future purchases of goods and services available on the Hopp App by using the Top-Up Function.

5. DEBITS FROM HOPP BALANCE 5.1. In case you have amounts available on your Hopp Balance, then we may debit your Hopp Balance for any amounts which you owe as a result of your use of the Hopp App or your purchase or use of the goods and services available on the Hopp App, including in cases set out in Section 1.1.1 and even in case you have not selected Hopp Balance as your default payment method. 5.2. In case you do not have sufficient amounts available on your Hopp Balance to settle the entire amount you owe as a result of your use of the Hopp App or your purchase or use of the goods and services available on the Hopp App, then such amounts may be debited from both your Hopp Balance (in the amount available) and any of your payment instruments added as payment methods in your Hopp App (in the remaining amount).

6. KYC, AML, CTF, FRAUD 6.1. In case we are or should become subject to statutory obligations related to anti-money laundering, combating the financing of terrorism or the application of international sanctions, then, upon our request, you shall be obliged to present us any information and documents, which may need in order to perform such obligations and in order to remove any suspicions which we may have with respect to your Hopp Balance being used for money laundering, terrorist financing or breach of international sanctions. 6.2. In case we have reason to believe that your Hopp Balance may be used for fraud or for conducting any illegal activity or that an unauthorized third party may be using your Hopp Balance, then you shall be obliged to present us any information and documents, which may need in order to remove any such suspicions. 6.3. We shall have the right to suspend the use of your Hopp Balance and the right to reject any purchases proposed to be made using your Hopp Balance in each of the following cases: 6.3.1. we suspect that your Hopp Balance may be used for money laundering, terrorist financing, breach of international sanctions, fraud or any illegal activities; 6.3.2. we suspect that an unauthorized third person may be using your Hopp Balance; 6.3.3. we suspect that you have provided us incorrect or insufficient information or documents, which we have asked under this Section 6; 6.3.4. we are obliged to do so under applicable laws or by order of any public authority; 6.3.5. any of our payment service providers, any payment scheme operator or any of our cooperation partners demands that we cease the provision of Hopp Balance (either entirely, in any particular region, in any particular capacity, to any particular person or group of persons or otherwise) or notifies us that the provision of Hopp Balance is in breach of any agreements or rules to which we are bound to.

7. COMMUNICATION If you have any questions, requests or complaints in connection with these Terms or the services provided under these Terms, then You may reach out to us through any channel available for that purpose in the Hopp App. We may reach out to you in connection with these Terms or the services provided under these Terms via the Hopp App or via any contact details you have provided us.

8. TERM If Hopp Balance is available in your country, then Hopp Balance is an integral part of the Hopp App in your country. As such, these Terms are applicable to you as of the moment you start using the Hopp App and remain valid until the termination of your use of Hopp Balance or the Hopp App.

9. TERMINATION We may unilaterally terminate your use of Hopp Balance by notifying you at least 1 month in advance either by e-mail, an in-App notification or otherwise. In such case you shall have the right to demand that any remaining amounts which you have transferred to your Hopp Balance using the Top-Up Function be returned to you. You do not have the right to withdraw from these Terms or from the use of Hopp Balance.

10. AMENDMENTS We may unilaterally amend these Terms at any time. Unless the amendments have no effect on your rights and obligations under these Terms, you will be notified about amendments to these Terms by e-mail, by in-App notification or otherwise.

11. GOVERNING LAW, JURISDICTION AND DISPUTES These Terms shall be exclusively governed by, construed and enforced in accordance with the laws of the province of Ontario, or, if you reside in the province of Quebec, the laws of the province of Quebec, including in either instance the federal laws of Canada applicable therein, without regard to conflict of law principles. If any dispute resulting from the Agreement (including these Terms) cannot be settled by negotiations, then the dispute shall be solved before the courts of Toronto (Canada), unless you reside in the province of Quebec, in which case the dispute shall be solved before the courts of the judicial district in which you reside in Quebec.

12. FINAL PROVISIONS If any provision of these Terms is held to be void or unenforceable, then we shall have the right to unilaterally amend these Terms by replacing the provision which is held to be void or unenforceable with a provision which is valid and enforceable so that, to the extent possible, the effect of the amended provision would be the same as the effect of the initial provision. We may transfer our rights and obligations under these Terms to any third party without your consent.