General Terms and Conditions for Hopp Business

These Terms and Conditions apply to the use of Hopp Business.

Effective from 12.12.2025

1. Definitions

1.1. Agreement – this agreement between the Company and Hopp which consists of these General Terms and Conditions along with any product addendums, special terms or annexes if agreed upon;

1.2. Hopp – Bolt Services CA Inc., an Ontario corporation registered under the laws of Ontario, Canada with Ontario corporation number 1000767984, operating under the trading name HOPP;

1.3. Business account – an account for a Company for administration of and payment for the use of Services by Users, and for making available other Hopp Business products (e.g. Ride Booker, Business Card, APIs) as enabled by Hopp and opted for by the Company;

1.4. Hopp Platform – the entirety of the technology platform made available by Hopp to facilitate online intermediation of Provider Services;

1.5. Hopp Services - online intermediation services which are provided by Hopp, or its affiliates or partners, through the Hopp Platform in accordance with the terms of service applicable to the use of the relevant Hopp Services (Terms of Service). All Terms of Service are available at https://gethopp.com/en-ca/legal/ as applicable in the relevant territory, and as may be amended from time to time;

1.6. Business Service Fee – the fee for Company’s use of Business account amounting to 10% of the fee chargeable for the Services and Redeemable Coupons used unless stated otherwise on the Company Dashboard and/or in the special terms;

1.7. Company Dashboard – gateway to use the Business account;

1.8. Company – a company or other person in whose name the Business account is maintained for acting in its commercial and/or professional capacity only;

1.9. Provider – independent service provider that offers its goods or services on the Hopp Platform;

1.10. Provider Services – goods and/or services offered by Providers on the Hopp Platform;

1.11. Redeemable Coupon – a code or a group of codes generated by the Company each of which allows its User to benefit from a partial or full payment by the Company for any fees due for Services as available in the relevant territory, and as may be adjusted from time to time. A Company can generate Redeemable Coupons in the limits set on the Company Dashboard or by Redeemable Coupons API, e.g. country of validity, the number and value of the codes it includes, and validity term;

1.12. Services -– Hopp Services and Provider Services;

1.13. User – a person who uses Services under the Terms of Service (e.g. a passenger) and can benefit from a Business account in the limits set by the Company.

2. Rules of use of Hopp Business

2.1. The Company is responsible for providing only accurate and complete information, and for keeping such information updated at all times.

2.2. The Company shall inform Hopp immediately of any changes relating to Company’s elected payment method that may impair the ability to charge the Company pursuant to this Agreement.

2.3. The Company shall limit access to the Business account only to authorised representatives. The Company shall ensure that such authorised representatives do not share or transfer their access privileges to any third person. The Company shall be responsible for all activity that occurs under its credentials, shall ensure the use of available security features (including, where applicable, two‑factor authentication), safeguard access credentials, and exercise reasonable care to protect accounts from phishing, social engineering or other fraudulent activity, and acknowledges that:

2.3.1. if a User changes the phone number in his/her Hopp application then the phone number is automatically changed for this User also in the Business account;

2.3.2. Company shall communicate the applicable limitations and details of any Redeemable Coupon to a User to whom the Redeemable Coupon is distributed to.

2.4. The Company is granted the right to use the Business account in accordance with and throughout the term of this Agreement. Hopp, its affiliates and licensors own all right, title and interest, including intellectual property rights in and to the Business account, the related Hopp Business products, Hopp Services, and any modifications to or derivative works of any of the foregoing. The Company does not acquire any rights, including rights of ownership to any intellectual property, other than rights expressly granted by Hopp in writing.

2.5. The Company shall useBusiness account and related Hopp Business products solely for legitimate business purposes in accordance with this Agreement and shall not use Business account for unauthorised or unlawful purposes nor impair the proper operation of Business account, e.g Company shall not itself, and shall not authorise third persons to:

2.5.1. decompile, disassemble, reverse engineer or otherwise attempt to derive the source code or underlying technology, methodologies or algorithms related to Business account;

2.5.2. misuse Business account by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the use of Business account in any way;

2.5.3. circumvent, disable or otherwise interfere with any security related features of Business account;

2.5.4. advocate, promote or engage in any illegal or unlawful conduct or conduct that causes damage or injury to any person or property;

2.5.5. collect any data from the Business account other than in accordance with the Agreement including prohibition of data scraping;

2.5.6. impose any additional fees or charges on a User.

2.6. In the event that a User's personal account is suspended or terminated, such User's access to Business account can also be suspended or terminated.

3. Payments and refunds

3.1. The Company’s credit or debit card – or another payment method supported by the Business account – will be charged the following amounts, unless otherwise specified on the Company Dashboard or in the Agreement:

3.1.1. the fee for the use of the Services;

3.1.2. the fee for any Redeemable Coupons used in connection with the Services;

3.1.3. the applicable Service Fee; and

3.1.4. other fees agreed upon under the Agreement.

3.2. All payments, including but not limited to payment for the Redeemable Coupons and the Service Fee, shall be processed in the local currency applicable in the country where the respective Services or other services under the Agreement were used.

3.3. All payments are non-refundable except as may be expressly provided otherwise herein. Any refund shall be made as credit which can be used for payment for Services used in future.

3.4. An account statement along with any invoice for the use of Business account and for Services shall be made available to the Company by Hopp, its affiliate or partner, or by the Provider with respect to its Provider Services (transportation, sales, delivery or rental services) made available via Hopp Platform, as provided under the Terms of Service and/or in the Agreement.

3.5. The account statement shall be provided in the currency applicable to the Company's location declared at the time of the Agreement conclusion. Hopp shall determine the applicable exchange rate for converting fees for services used in geographies with other currencies at its reasonable discretion.

3.6. The payment obligation by the User and/or by the Company for the fees due to any Provider offering its Provider Services via the Hopp Platform is deemed to be fulfilled when the Company has made payment in accordance with the Agreement.

4. Ownership

4.1. Hopp, its affiliates and licensors own all right, title and interest, including intellectual property rights in and to the Company Dashboard, Business account, Hopp Services, and any modifications to or derivative works of any of the foregoing. The Company does not acquire any rights, including rights of ownership to any intellectual property, other than license rights expressly granted by Hopp in writing.

5. Personal data processing

5.1. Hopp and the Company remain separate data controllers regarding any personal data processed under this Agreement. The Company represents and warrants that it has obtained all necessary consents, rights, and notices, and otherwise has and continues to have all necessary authority in respect of any Company data that it provides to Hopp. Hopp shall not be liable for any Company data provided by the Company. Each of Hopp and the Company shall:

5.1.1. adhere to their respective obligations under all applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any substantially similar provincial legislation, as applicable in Canada, and ensure the implementation of appropriate technical and organisational measures for data protection. Hopp processes personal data as described in Hopp’s Privacy Notices. All available at https://gethopp.com/en-ca/privacy/ as applicable in the relevant territory, and as may be amended from time to time;

5.1.2. inform each other without undue delay about any data processing incidents or breaches related to performing this Agreement;

5.1.3. reasonably assist each other in responding to the requests of data subjects and authorized public authorities.

6. Confidentiality

6.1. Parties shall keep confidential any business, technical or financial information, including but not limited to any special terms which form an integral part of the Agreement, received from the other party in connection with this Agreement (Confidential Information), unless:

6.1.1. the disclosing party permits in writing the requested disclosure of particular Confidential Information;

6.1.2. such Confidential Information is already public or becomes publicly available without the breach of this clause 5;

6.1.3. the receiving party uses Confidential Information solely for the purposes permitted under the Agreement;

6.1.4. the receiving party discloses Confidential Information within its corporate group on a need to know basis provided that the receiving party ensures the awareness of and compliance with these confidentiality obligations;

6.1.5. disclosure of Confidential Information is required by applicable mandatory law; or

6.1.6. if and to the extent required by applicable law or regulation, or pursuant to an administrative or judicial order, provided that the receiving party (to the extent legally permitted) gives the disclosing party prompt written notice to allow the disclosing party to seek a protective order or other appropriate remedy.

6.2. The receiving party shall protect the disclosing party’s Confidential Information in the same manner as it protects the confidentiality of its own proprietary and confidential information, but in no event using less than a reasonable standard of care.

6.3. The receiving party agrees to promptly notify the disclosing party of any unauthorised access to or disclosure of Confidential Information.

6.4. The receiving party acknowledges that any breach or threatened breach of its obligations with respect to the disclosing party’s Confidential Information may result in irreparable harm to the disclosing party for which monetary damages may be an inadequate remedy. Accordingly, the disclosing party shall be entitled to seek equitable relief, including injunctive relief, in any court of competent jurisdiction, in addition to any other remedies available at law or in equity, subject to applicable legal standards.

7. Liability

7.1. The Business account, the related Hopp Business products and Hopp Services are provided on an "as is" and “as available” basis. Hopp does not guarantee that access shall be uninterrupted or error free. In case of any faults in the software, Hopp shall use its reasonable endeavours to correct them as soon as possible. To the maximum extent permitted by applicable law, and except as expressly set out in this Agreement, Hopp disclaims all representations, warranties and conditions, express or implied, including all warranties of merchantable quality and fitness for a particular purpose.

7.2. The total aggregate liability of Hopp for all the claims arising under or in connection with the Agreement during any calendar year, whether in contract, tort, or otherwise shall not exceed the amounts paid by the Company to Hopp under the Agreement in the 3 month period prior to the date the first claim arose. The existence of one or more claims shall not increase this maximum liability amount.

7.3. Hopp shall not be liable whether in tort, contract, or otherwise for:

7.3.1. any failure of its systems that results in the failure or inability to provide Services or Hopp Business account or any of the Hopp Business products;

7.3.2. loss of business or profits;

7.3.3. any pure economic, special, indirect, or consequential loss, costs, damages, charges or expenses;

7.3.4. any unauthorised access, loss, or data incident arising from or connected to the Company’s or any User’s failure to use available security features (including, where applicable, two‑factor authentication), safeguard their access credentials, or exercise reasonable care in protecting their account from phishing, social engineering, or other fraudulent activity;

7.3.5. any costs, losses or damages caused due to inaccurate or incomplete data provided by Company; nor for

7.3.6. the actions, errors or omissions of any Provider or other third party providing its services via Hopp platform (e.g. driver, courier) other than a Hopp affiliate.

7.4. Company is liable for all the activities of its representatives and Users including but not limited to any breach of Terms of Service by a User, and fees incurred in the course of unauthorised, fraudulent or other unlawful activity connected to the User's use of Services or any Hopp Business products.

7.5. Hopp may use or reference Company's name, logo, trademarks or service marks in a press release or otherwise without the prior consent of the Company in each instance. The Company may do the same having acquired prior consent from Hopp.

7.6. Force majeure. Non-performance of either party under the Agreement shall be excused to the extent and during the period that performance is rendered impossible by strike, fire, flood, earthquakes, governmental acts or orders or restrictions, failure of suppliers, or contractors, or any other reason beyond the reasonable control and not caused by the negligence or wilful misconduct of the non-performing party. For clarity, this clause shall not excuse the Customer from its obligation to make payments when due under this Agreement.

7.7. The Company shall indemnify Hopp, Provider, or any other person against all claims, damages, losses, costs and expenses (including reasonable legal fees) arising from the Company’s or any User’s breach of this Agreement, unlawful conduct, or use of the Services. Hopp may charge such a cost using the Company's elected payment method. 7.8. No provision in the Agreement shall limit or exclude either party’s liability in relation to death or personal injury arising as a result of such party’s negligence; nor any other liability that cannot be excluded or limited by applicable law.

8. Term and termination

8.1. The Agreement becomes effective upon successful processing of Company's signup application to the Business account, and remains in effect until terminated in accordance with the provisions of the Agreement.

8.2. Either party may terminate the Agreement at any time and for any reason by notifying the other party at least 7 days in advance.

8.3. Either party is entitled to terminate the Agreement without prior notice but by providing relevant reasoning in cases where the other party materially breaches the Agreement, any applicable laws or regulations, or harms the other party’s brand, reputation or business.

8.4. All outstanding payment obligations, as well as obligations arising out of liability, confidentiality, dispute resolution, governing law, and any other provisions of this Agreement which by their nature are intended to survive, shall remain in effect following termination of this Agreement. Confidentiality provisions shall terminate 5 years after the end of the Agreement.

8.5. Company’s access to the Business account or to any of the products it enables may be suspended for a period of investigation if a material infringement of the Agreement or fraudulent activity associated with Company’s use of the Business account is suspected. 8.6. The termination and suspension rights set out in this Section 7 may also be exercised in relation to a product-specific addendum independently, unless specified otherwise in the applicable addendum.

9. Final provisions

9.1. Any notice or document under the Agreement shall be sufficiently given:

9.1.1. if delivered personally, at the time of delivery to the party;

9.1.2. if delivered by courier, on the date stated by the courier as being the date on which the envelope containing the notice was delivered to the party;

9.1.3. if sent by registered mail, on the 10th day after handing the document over to the post office for delivery to the party;

9.1.4. if provided on the Company Dashboard, or if sent by email, on the 2nd day following the dispatch of the message.

9.2. Hopp reserves the right to make changes to these General Terms and Conditions and any product addendum at any time. Such changes shall take effect after they have been made available to the Company via the Company Dashboard or notified to Company’s contact details recorded on the Company Dashboard within a reasonable period of time prior to the changes taking effect. Continued use of Business account after changes have taken effect shall constitute Company’s consent to such changes.

9.3. Hopp reserves the right to add, remove and update features and functionality of the Business account, Hopp Business products, Hopp Services, Hopp application, any Hopp dashboard or API; or other Hopp platform or service offering at any time including but not limited to pricing, payment methods, dashboard configurations and requirements for the use of Hopp Services.

9.4. Hopp reserves the right to offer promotional initiatives to Users for the benefit of Users at any time.

9.5. The Company may not assign or transfer this Agreement, in whole or in part, without Hopp’s prior written consent. Hopp may assign or transfer this Agreement, in whole or in part, without the Company’s consent, provided that the assignee is not a direct competitor of the Company and assumes the obligations under the Agreement

9.6. The Agreement constitutes the entire agreement between the parties relating to its subject matter and supersedes all prior communications, drafts, agreements, representations, warranties, stipulations and undertakings of whatsoever nature, whether oral or written between the parties.

9.7. Any right or obligation of either party under the mandatory applicable law shall overrule any conflicting term under the Agreement to the minimal extent required.

9.8. Governing law and jurisdiction

9.8.1. The Agreement will be exclusively governed by, construed and enforced in accordance with the laws of the province of Ontario, or, if you reside in the province of Quebec, the laws of the province of Quebec, including in either instance the federal laws of Canada applicable therein, without regard to conflict of law principles. If any dispute resulting from the Agreement (including these General Terms) cannot be settled by negotiations, then the dispute shall be solved before the courts of Toronto (Canada), unless you reside in the province of Quebec, in which case the dispute shall be solved before the courts of the judicial district in which you reside in Quebec.