
Safer journeys with Hopp
Peace of mind, every time you ride
24/7 support
Our Support team is always online. Contact them through the Hopp app.
Rider insurance
Hopp trip protection covers unexpected injuries, medical expenses, and hospital stays.
Share trip details
Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.
Identity verification
Our drivers submit real-time selfies and background checks as part of our identity verification process during registration, as well as on a cadence thereafter.
Driving shift limits
A consecutive driving hours limit allows drivers to get sufficient rest and always stay fresh and alert at the wheel.
Emergency assist
Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call.
Your number stays private
When you make a call via the Hopp app, your phone number remains hidden.
Rate your driver
Ratings allow us to review driver behavior and block those who violate our Terms of Service.

Staying safe before, during and after your ride
Before
Check that the driver’s face, car make and licence plate match those shown in the app.During
Our Share Ride Details and Emergency Assist features allow you to ride without worry.After
Rate your driver honestly. Those who repeatedly receive low ratings will be banned.

Safety on two wheels
Beginner mode
We limit your scooter’s speed to 15 km/h, so that your first 5 rides are slow and steady.Cognitive reaction test
Designed to reduce the number of users that decide to ride our scooters while intoxicated.Tandem riding detection
A fully-patented feature that detects when more than one person is riding. Preventing this highly-risky activity.