A card payment may fail for several reasons:

• There are insufficient funds on your card
• Your card has expired
• E-commerce transactions aren’t enabled for your card
• You have exceeded your daily/monthly limit for online purchases.

After a payment has failed, it will be deducted from your Hopp Balance. If your balance is negative, you can top it up in the app or resolve the payment by placing a new order. That way, you will be charged for your new order and the outstanding amount from your Hopp Balance.

If Hopp Balance debt was added to your trip price, you can view it in the Payments section by taping See transactions.

If you are still experiencing issues, please contact our Support team.