Below you can find more information about:
Unknown charge
If you notice an unknown charge on your bank statement, check first:
- If it's the service fee. This fee is charged separately and not shown in the monthly ride statement.
- That the payments are coming from the Company Dashboard.
- That the sum of all charges from credit card(s) is equal to the business profile balance from each month.
If you don’t have a Hopp account, please contact your bank directly. You can also contact us using the options in the list of cities and local contacts.
If you think there was a billing error, please contact our Support team.
Wrong email received
If you suspect you have received a wrong email, please contact our Support team and provide the following details:
- The email address you received an email at
- Your name and phone number
- The details of the letter you received (preferably a screenshot or forwarded message)
