Riders | Hopp

Riders

Account and personal data

I noticed suspicious activity on my account I receive Hopp emails without having an account I want to access my personal data I want to delete my account

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Guides

How to contact my driver How to leave a rating Using the SOS button

Payments

I didn't receive a promised refund I didn't receive an invoice I have a negative Hopp Balance I have a question about the pre-authorization fee

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Trip issues

I can't order a trip I lost an item I was charged more than expected I was involved in an accident

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